At Scrapoto Shop, we want you to love what you wear. If something isn’t right, we’re here to help with a simple and transparent returns and exchange process.
You may request a return or exchange if:
The product is unused, unworn, and unwashed
Original tags and packaging are intact
The request is made within 7 days of delivery
The item is not damaged due to customer handling
⚠️ Items that do not meet these conditions may not be accepted.
The following items are not eligible for return or exchange:
Innerwear, socks, or accessories
Products bought during clearance or sale
Customized or altered products
Gift cards or vouchers
We offer easy exchanges for:
Size issues
Color mismatch
Defective or damaged items (verified)
Contact us within 7 days of delivery
Share your Order ID and reason for exchange
Once approved, return the item
Replacement product will be shipped after quality check
Refunds are processed only after the returned product passes inspection.
Original payment method (UPI, Card, Net Banking)
Store credit (if applicable)
⏱️ Refund Timeline:
Refunds are processed within 7–10 business days after receiving the product.
If the return is due to our error (wrong/defective item), return shipping is free
For size or preference-based returns, shipping charges may apply
Customers are advised to pack items securely to avoid damage in transit
If you receive a damaged or incorrect product:
Contact us within 48 hours of delivery
Share clear images or videos of the issue
Our team will arrange a replacement or refund
You can reach us via:
Email: support@scrapotoshop.com
Contact Form: [Website Contact Page]
WhatsApp Support: [Your Number]
Please include:
Order Number
Product Name
Reason for return/exchange
Images (if applicable)
Scrapoto Shop reserves the right to:
Accept or reject returns based on product condition
Modify this policy at any time without prior notice
Thank you for shopping with Scrapoto Shop.
Your trust matters to us, and we’re always here to ensure a smooth shopping experience.